Effective Date: 01-03-2025
At Bassino Impex Pvt Ltd, customer satisfaction is our priority. Please read our refund and return policy carefully.
1. Returns
- We accept returns within 7 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- To initiate a return, contact us at ecommerce@bassinoimpex.com with your order number and reason for return.
2. Non-Returnable Items
- Customized or special-order products.
- Items damaged due to customer mishandling.
3. Refunds
- Once we receive and inspect your returned item, we will notify you.
- Approved refunds will be processed to your original payment method within 7-10 business days.
4. Exchanges
- We only replace items if they are defective or damaged during shipping.
- To request an exchange, email us with images of the damaged product.
5. Shipping Costs
Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item or defective product).
6. Cancellations
- Orders can be canceled within 24 hours of placement.
- After dispatch, cancellations are not accepted.
7. Contact for Returns & Refunds
Email: ecommerce@bassinoimpex.com
Phone: +91 79909 30210
Address: Gota, Ahmedabad, Gujarat, India